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The Product Manager, as a member of the Product team, will create simple, delightful product experiences that support our clients and their small business partners. ConnectPay has a strong reputation for high touch, human-centric customer service and this role will be a key driver for translating that to a digital experience. ConnectPay partners play a crucial role in our ecosystem of Connected Payroll by providing us with referrals and supporting mutual clients in achieving their dreams. In return we aim to provide our partners with products that help them grow and manage their business.
The Product Manager will work in tandem with the marketing team in developing marketing strategies and programs for partner-oriented products and processes, and recommend changes or additions to current product development procedures based on market research and new trends.
Requirements:
- Conducts research and develops an understanding of partner and small business clients’ needs, new technologies, trends in the market, and competitors.
- Provides insights and recommendations to optimize new product introductions, segmentation, price, and product adoption by analyzing industry, competitor, marketing, and client data.
- Compiles market specific assessments of competitors, vendors, and clients to support decisions and influence stakeholders.
- Develops new software product concepts, designs, and/or enhancements to existing product
- that reflect market and user requirements.
- Develops requirements documents, functional specifications, and mock-ups to clearly illustrate
- ideas and concepts.
- Participates in all phases of the product development lifecycle, including analysis, design, testing, and integration of products as well as the introduction of products to the market.
- Member of a cross-functional team that translates clients’ needs and technology directions into product definitions.
- Participates in the creation of documentation or user guides for new products
- Analyzes and assesses category/brand performance to develop enhanced marketing and sales plans and promotions.
- Evaluates product performance to help develop and update company goals and objectives.
- Advises sales team on any relevant product concerns
- Portfolio representing product management in a related industry
Qualifications:
- Excellent written and verbal communication skills to communicate clearly and concisely at all levels of the organization.
- Ability to bring evidence-based decision making to answer the “why” questions from stakeholders by continually gathering and analyzing data and business intelligence from internal and external sources.
- Experience in managing multiple projects end to end.
- Ability to prioritize, and continually weigh the competing factors of your objectives for your products, your company’s limited resources, and demands from various stakeholders.
- Participation in the planning and strategy of product roadmaps.
- Naturally curious, positive, innovative, and creative.
- Empathy for ConnectPay’s small business client and their business network and a demonstrated commitment to delving deeply into client and partner pain points and challenges.
- Collaborative team member that works well across all functional areas.
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Bachelor’s degree in Business, Marketing, Communications or Technology related field.
3+ years’ experience in payroll services or other financial services industries.
ConnectPay Payroll Services