Aztec Shops, Ltd.

Premium General Manager

Why Join Aztec Shops?

One of the largest retail and hospitality service providers in San Diego, Aztec Shops Ltd. is nearing a century of recognized excellence in service to the San Diego State University community and beyond, including 34,000 enrolled students and more than 400,000 living alumni. Whether it is fulfilling full time career positions – all of which include generous health, dental, and retirement benefit plans and more – or student work, we offer our prospective team members a rewarding portfolio of opportunities. Apply today and grow with us!

SUMMARY:

Directly responsible for growth, profitability and effectively managing all day-to-day aspects of the premium operation at Snapdragon Stadium which includes catering, clubs, suites, and in-seat service.

OPERATIONS:

• Oversees the daily catering, clubs, suites, and in-seat service at Snapdragon Stadium.
• Understands all premium menus, product offerings, packaging, and pricing.
• Has strong attention to detail.
• Manages daily premium operations to ensure that proper procedures and guidelines are in place and followed for provision of quality products and services.
• Establishes and maintains food quality/production/cost control standards and maintains procedures and methods to ensure compliance with standards.
• Implements operational plans to achieve profit and growth goals. Monitors unit expenditures.
• Formulates pricing policies/strategies of menu items according to requirements for profitability of premium operations.
• Ensure proper cleanliness, repair, and maintenance of foodservice equipment.
• Working knowledge of Point of Sale (POS) and inventory software
• Ensure premium department associates have the tools and supplies necessary to complete their jobs.
• Monitors and ensures compliance for proper inspections, handling, and storage for all inventories of food, beverage, supplies, linens, and equipment; establishes security/internal controls and sanitation. Ensures all unit audit results score meets standards or better.
• Responsible for ensuring proper alcohol sales and service regulations are in compliance.
• Responsible for ensuring continued compliance with all local, state, and federal health, safety and employment laws and regulations.
• Other duties as assigned.

STAFFING & DEVELOPMENT:

• Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization’s policies and applicable laws.
• Provides supervision, leadership, training, and development of staff including but not limited to senior catering manager, suites manager, senior club manager, in-seat manager, club supervisors, event managers, and student foodservice employees.
• Responsible for recruitment, training, development, and evaluation of managerial, full-time, and part-time staff to include Food Handlers training for all new Snapdragon Stadium employees.
• Completes, maintains ServSafe Alcohol training
• Optimizes staff productivity.
• Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, Spectra management and university personnel.
• Researches, formulates, and recommends new or upgraded policies and procedures.
• Completes and maintains ServSafe Managers certification.

GUEST SERVICES:

• Radiates a positive attitude with all guests that will be infectious and followed by managers/supervisors and other staff.
• Develops operational strategies to address customer survey results and feedback.
• Addresses complaints and resolves problems.
• Holds the team accountable to steps of service to deliver guest service and responds and assists in any departmental guest service issue.
• Researches, formulates, and recommends new or upgraded policies and procedures.
• Maintains a consistent presence within premium spaces.

FINANCIAL:

• Prepares budgets and financial reports for all premium locations in conjunction with the Executive General Manager.
• Prepares financial projections and forecasts cost/benefits for new projects.
• Manage the process for ordering and maintaining all inventories for food and beverage, maintain cost control efforts for labor and waste management.
• Maintains event history, per capita and usage reports for the year.
• Oversees execution of required daily reporting and completion of required department reports.
• Reviews all instances of overages and shortages ensuring proper investigation and documentation has taken place.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

• The minimum requirement for applicants is a bachelors degree, preferably Food Services Management or Business Administration from an accredited college or university with a strong, demonstrated background in management, or any equivalent combination of education and experience.
• The ideal candidate will have at least 5 years of management experience in the high-volume foodservice industry, preferably in sports and entertainment venues. In depth food knowledge, and experience with a variety of menus and service styles. Desired preference for someone with high end catering and premium dining experience. Strong communications, time management, computer literacy, and proven leadership skills are required. Strong financial skills, and at least 3 years experience in preparation and analysis of financial Profit & Loss and budgeting.
• Serve Safe Certified and Management Food Handler Certificate required. Ability to work flexible hours, including nights, weekends and holidays as needed.

Other Required Skills and Abilities:

• Must be able to calculate figures and amounts such as probability and statistical inference
• Must be able to operate food service equipment (to include but not limited to) slicers, mixers, knives, ovens, and steamers and office equipment such as computers, copy/scan machines, and fax machines.
• The ability to prepare and analyze numerical figures, create and interpret spreadsheets
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
• Must be able to read and interpret financial data.
• Ability to define problems, collect data, establish facts, draw valid conclusions and develop solutions/strategies
• Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables
• Good analytical, quantitative skills, organizational and management skills.
• Ability to read, comprehend, analyze, and interpret general business information, governmental regulations, and technical/trade journals.
• Requires the ability to write reports and communicate effectively using telephonic, written, and electronic means
• Must be able to pass a background check that will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses

What Aztec Shops Offers:

• Medical, Vision, Life/AD&D, Dental, and Long-Term Disability Care Insurance
• Generous Retirement Plan
• Tuition Reimbursement
• Paid Holidays, Vacation, Sick Time, and Bereavement
• Flexible Spending Account
• Employee Discount
• And more.

Must Comply with SDSU COVID-19 Vaccine Policies and Procedures.

Aztec Shops, Ltd. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender (including pregnancy, reproductive health, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information (GINA), marital status, and military and veteran status.

Aztec Shops, Ltd. is also committed to promoting a diverse, equitable and inclusive workplace culture. Our organization embraces the many dimensions of diversity that make individuals unique and harness a variety of perspectives in order to create better outcomes that will benefit everyone.

To view full job description, visit us at: https://cta.cadienttalent.com/index.jsp?POSTING_ID=100105310851&locale=en_US&SEQ=jobDetails&applicationName=AztecShopsLtdKTMDReqExt

Aztec Shops, Ltd.