Carmelita O Reid

CARMELITA REID Fort Worth, 76155 TX | (224) 343 3725 | [email protected] |www.linkedin.com/in/carmelita-reid-mba-9151b568 Professional Summary • Consistent high performance: Achieved over 95% KPI adherence and leadership scores between 92% and 94%, enhancing team adaptability by 18%. • Operational improvements: Directed SAP scanner implementation, reducing manual errors and delays by 50%, and improved documentation accuracy to 98% while decreasing operator errors by 15%. • Team development and mentorship: Developed programs that boosted productivity by 20% and helped promotions for four employees, alongside active involvement in leadership and employee resource groups. • Extensive professional experience: Held multiple roles at AbbVie/Abbott Pharmaceuticals from 1997 to 2025, including Supervisor, Operations Coordinator, Production Specialist, and Warehouse Specialist, consistently improving workflows, accuracy, and productivity. Skills • Writing • Data Analytics • Virtual Facilitation • Team Leadership • SAP Expertise • POMS Knowledge • Talent Onboarding • PowerPoint, Word • Patient Access • Strategic Communication • Event Planning • Process Innovation • Inclusion Advocacy • Manufacturing Oversight • Project Management • LMS • People Development • Customer Success • Problem Solving • Relationship Building • Mentorship Coaching • Change Management • Stakeholder Engagement Work Experiences Kelly Substitute Teaching 11/2025 to Present • Deliver instructional content across grade levels by following established lesson plans. • Maintain a safe, structured, and positive classroom environment that supports learning. • Students aid assignment completion, clarified expectations, and encouraged engagement. • Monitor attendance, supervised students during transitions and unstructured periods, and enforced school policies. • Document key instructional and behavioral notes to ensure continuity for the returning teacher. RC Leadership & Travel LLC 08/2025 to Present Home-Based owner- Trainer, Coach, Speaker, & Travel Advisor • Inspire & equip leaders through transformational coaching & engaging presentations centered on bold, fearless leadership. • Author of a book called Bold Leadership 2026. • Leverage strong written & verbal communication skills to influence, educate, & empower diverse audiences. • Offer personalized travel booking services for cruises, flights, & hotels, delivering seamless & client-focused travel solutions. • Founder & owner of RC Leadership & Travel LLC, providing leadership training, coaching, & speaking services using maxwell-approved materials. Career Transition 02/2025 to 08/2025 Supervisor, Patient Care Coordinator - Call Center 01/2021 to 02/2025 AbbVie/Abbott Pharmaceuticals North Chicago IL • Managed 15 FTEs/contractors, boosting team performance by 18%. • Led call center projects with 95% adherence to service and delivery metrics. • Streamlined patient workflows, improving efficiency and call reviews by 20%. • Created training programs, raising productivity by 20% and enabling four promotions. • Presented to leadership and engaged in ERGs like B.O.L.D. and WLA for development. • Supported SharePoint enhancements and continuous improvement efforts. Operations Coordinator 01/2020 to 01/2021 AbbVie/Abbott Pharmaceuticals North Chicago IL • Improved record accuracy to 98% and ensured compliance through system optimization. • Cut operator errors by 15% with data-driven process improvements. • Managed 500 batch records with full regulatory compliance. • Resolved audit discrepancies, preventing delays and boosting accuracy. Production Specialist 01/2018 to 01/2020 AbbVie/Abbott Pharmaceuticals North Chicago IL • Maintained 98% scheduling and documentation accuracy via quality control in POMS. • Cut production errors by 70% through initiative-taking testing and in-process checks. • Achieved 100% on time schedules and material transactions by improving workflows. • Boosted productivity 25% by reorganizing manufacturing lines for better flow. • Selected for Brave Leadership training in recognition of leadership potential. Warehouse Specialist 01/1997 to 01/2018 AbbVie/Abbott Pharmaceuticals North Chicago IL • Improved tracking accuracy by 30% with a custom index card system. • Cut retrieval time by 40% using a visual picture frame method. • Managed pharma distribution for a $12B network across 400 locations. • Maintained 98% order accuracy with minimal fulfillment errors. • Led SAP scanner rollout, reducing manual errors and delays by 50%. Education Master of Business Administration (MBA): General Management 01/2023 Lake Forest Graduate School Lake Forest, IL Bachelor of Arts (BA): Business Administration 01/2002 Columbia College of Missouri Columbia, MO Certifications • Travel & Tourism – Southeastern Academy, FL • Google Data Analytics Course – Completed 2023 at the College at Lake County • Maxwell Leadership Program – Certification Training (2024-2025) • Certificate in SAP Customer Service • Professional Development Courses for Supervision and Project Management Awards • CI's (Continuous Improvement Ideas) • Scholarship for Women of Destiny in Lake County • WLA Co-Chair, Skills & Development Committee (2024) • Volunteer Mentor, College Bound Opportunities & Cristo Rey HS • Inventory Accuracy • Leadership Coach – Braven (2024) Leadership And Volunteerism • Women Leaders in Action (WLA)-Skills Development • Black Operations for Leadership & Development (B.O.L.D) • College Bound Opportunities-Mentor • Healthcare Business Association for Women (HBA) • Cristo Rey Saint Martin H.S. Mentor, Braven Organization-Coach • Maxwell Leadership Conferences 2024-2025