Interim Audience Services Manager

About New York Theatre Workshop:

Since our founding in 1979 by Stephen Graham, New York Theatre Workshop (NYTW) has fostered a community of adventurous audiences and visionary theatremakers, bringing them together to deepen our shared understanding of the world around us. We nurture pioneering new writers like Jeremy O. Harris and Celine Song and bring them into conversation with powerhouse playwrights like Ayad Akhtar and Amy Herzog. We empower inimitable auteurs like Rachel Chavkin and Lileana Blain-Cruz and lift up emerging directors like Awoye Timpo and Sammi Cannold. We continue to maintain decades-long commitments to artists like Caryl Churchill and Dael Orlandersmith, who have shaped our very understanding of what theatre can be.

Our productions have reached hundreds of thousands of New Yorkers, and the work we’ve nurtured has gone on to move millions more uptown and around the world. Seven of our productions have transferred to Broadway, and in 2019, our work was honored with 16 Tony Awards nominations— including 8 Tonys for Best Musical winner HADESTOWN—and Heidi Schreck was a Pulitzer finalist for WHAT THE CONSTITUTION MEANS TO ME. In 2020, SLAVE PLAY garnered the most Tony nominations for a play—the most in Broadway history! Our work has been recognized with a Pulitzer Prize and numerous Tony, Obie, and Drama Desk Awards, along with the Lilly Awards for our decades-long commitment to gender equality.

But that’s not what we’re proudest of. We take the greatest satisfaction from the community we’ve built and the perspective‐shifting experiences we’ve delivered along the way. We are thrilled to have returned to East 4th Street and are in the midst of preparing for our second exciting season back in-person. We all think that theatre can bring people together, change the conversation, and have a profound impact. We feel fortunate to get to support it. If that sounds like something you’re interested in too, we’d love to meet you.

About the Team:

Our four-person marketing team is responsible for promoting five major productions per season, leading a robust annual membership campaign, supporting projects in the Next Door at NYTW series, and marketing the institution’s many offstage efforts including education and community engagement programs, workshop activities, fundraising initiatives, and institutional awareness.

About the Position:

• Supervise the box office, front-of-house and house management teams. Coordinate hiring, training, shift scheduling and show-specific adjustments to the front-of-house experience.
• Coordinate coverage for any staffing changes and be available to provide backup coverage in case of illness or emergency.
• Strategize and execute advance-access member booking, maximizing attendance and engagement with membership base.
• Maintain box office auditing documentation including nightly settlement reports and attendance documentation.
• Provide on-site presence to support Front of House and Audiences.

About You:

• You are committed to an equitable and inclusive community.
• You’re a people-person with a passion for customer service and problem solving.
• You have exceptional verbal and written communication skills.
• You’re a natural team leader with experience giving feedback and helping people grow in an equitable and inclusive community.
• You’re a self-starter and someone who likes to plan ahead.
• You have a keen eye for details and have strong organizational skills.
• You have experience using ticketing and/or CRM systems.
• You have two to three years relevant experience in customer service or public engagement.
• You share our passion for the theatre and are excited to participate in shaping the future of our industry.

Essential Job Functions:

• Operate, activate the manual roll-gate of the theatre.

This is a full‐time position from October 2022–March 2023. The position requires evening, weekend, and holiday hour. Salary range is $55,000-$65,000.

Benefits include employer paid medical, dental and life insurance and paid time off. NYTW has several affinity spaces and a Core Team of staff members across the organization committed to moving specific initiatives forward in our focus on Equity, Diversity, and Inclusion.

We know there are great candidates that may not have all of the qualifications listed above but possess intuitive knowledge or other fully transferable skills. If that’s you, don’t hesitate to apply and tell us about yourself.

Please note that NYTW is in a hybrid work environment. Our approach will continue to be evaluated based on advice from local, state, and federal authorities and will take into account the personal situation of every employee. However, this position will require onsite, in‐person activity (including some evenings, weekends and holidays), so the applicant should intend to reside in the greater NYC area.

Employees must be fully vaccinated (as defined by the CDC). If you require medical or religious accommodation, please email our Director of Internal Operations, Megan Marshall, at MeganM@ntyw.org.

NYTW is an Equal Opportunity Employer (EOE). We are committed to diversity in all areas of our work, on and offstage. We encourage applicants with a unique cultural perspective inclusive of race, ethnicity, gender identity or expression, class, physical ability, and sexual orientation.

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New York Theatre Workshop