Connect Search, LLC

Summary

Connect Search is recruiting a Customer Service Manager for a client in Elm Grove.

Responsibilities

• Managing small customer service team of 4 or 5 customer support representatives. This would include establishing curriculums for employees, balancing work loads and tasks for everybody, having measures and protocols in place to gauge activity and productivity through weekly reporting and meetings including accountability established and in place for all employees.
• Hiring/training/firing employees plus assisting when needed with standard customer service duties including order entry, assisting with order status’s, handling customer service issues, preparing quotations, customer follow up, quote follow up, invoicing, acknowledgements, providing product information and customer support when needed, special projects and special assignments, etc.

Qualifications

• Associates degree
• 5+ years’ of B2B customer service
• Management/Supervision experience

Connect Search, LLC