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What is the Department of Wonder?
The Department of Wonder is a 9,000 square-foot, mixed-reality immersive venue that dissolves the boundaries between physical and digital entertainment. The Department of Wonder was founded by Experience Trust, an experiential creative tech studio known for award-winning games, mixed reality immersive entertainment, short films, and live-venue activations. The focus of the team is to meet audiences in surprising new ways that lead to lasting memories – by blurring the lines between reality and fantasy. Experience Trust’s first brick-and-mortar concept is the inaugural location of the Department of Wonder in Sugar Land Town Square!
Who are we?
Curious. Adventurous. Inspiring. We value exploration and discovery. We believe in magic. We blur physical and digital boundaries that open minds to new possibilities. Our guiding light is to inspire creative imagination in every individual through boundless storytelling in uniquely immersive worlds. We believe you enter the Department of Wonder as an individual and leave as a part of a community.
What does an Actor Cast Member do at Department of Wonder?
You must audition for this role. Our Actors are responsible for engaging and interacting with our guests with the goal of delivering a highly satisfying and unique experience. Our actors will follow a script created by the Department of Wonder. We encourage the actors to be creative and add their own personal touches to the role. Actors must maintain a clean and organized environment while upkeeping the ambience of the Department of Wonder. They’re positive representatives of the Department of Wonder brand and must be willing to be cross trained to work in multiple roles of the facility to support the business.
An Actor Cast Member must…
- Embody a positive culture through honesty, respect, and integrity
- Be able to guide guests through the experience
- Have great showmanship
- Be able to tell a story through their performance
- Must deliver high energy interactive performance
- Have memorization skills
- Be creative and add personal touches to the role
- Provide exceptional customer service by going above and beyond for each guest
- Take initiative to resolve any guest issues
- Maintain the brand appearance by wearing proper attire
- Maintain organization and cleanliness of the facility
- Provide constructive feedback and open to exchanging of ideas to benefit quality of business
- Participates in helping to create a safe work environment
- Performs other Department of Wonder duties as assigned
Our ideal Actor Cast Member…
- Has excellent customer service skills
- Has previous experience acting or performing in front of audiences
- Can work a flexible schedule based on the needs of the business
- Has strong communication skills with peers and supervisors
- Can engage all guests with high energy and strike up conversation
- Can lift heavy items with or without reasonable accommodation
- Can accomplish tasks effectively with peers and supervisors
- Must possess strong attention to detail and organizational skills
- Can handle unexpected situations and sudden changes in direction
- Can multi-task
We consider all applicants for employment without regard to race, color, religion, sexual orientation, gender, national origin, disability, gender identity, marital or military status. We provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.
Department of Wonder